Last Updated: November 16, 2025

At Vogexceptional World, we strive to deliver premium men’s suits that embody luxury and exceptional craftsmanship. If your purchase doesn’t meet your expectations, we’re here to make it right. Please review our return policy below for details on eligibility, the return process, and applicable conditions.

1. Return Eligibility

  • Timeframe: Items may be returned within 30 days from the delivery date, as indicated by the tracking information.
  • Condition: Products must be:
    • Unworn, unwashed, and undamaged.
    • In original condition with all tags, labels, and packaging intact.
    • Free of stains, odors, or alterations (e.g., tailoring or hemming).
  • Eligible Items: Most suits and accessories are returnable, except:
    • Custom-made or personalized items (e.g., monogrammed suits).
    • Final sale items, clearly marked at purchase.
  • Proof of Purchase: A valid order number or receipt is required for all returns.

2. Return Process

  1. Initiate a Return:
    • Contact our support team at care@vogexceptionalworld.com or call +234 816 782 2586 (Mon–Fri, 9 AM–5 PM WAT) within 30 days of delivery.
    • Provide your order number, item details, and reason for return (e.g., fit, style preference).
  2. Receive Return Authorization:
    • We’ll email you a Return Authorization (RA) number and shipping instructions within 2–3 business days.
    • Returns without an RA number will not be accepted.
  3. Ship the Item:
    • Package the item securely in its original packaging.
    • Include the RA number on the return label or package.
    • Ship to the address provided in the RA email (typically our fulfillment center, details confirmed upon request).
    • We recommend using a trackable courier (e.g., DHL, FedEx) as Vogexceptional World is not responsible for lost return shipments.
  4. Processing:
    • Once received, we’ll inspect the item within 5–7 business days.
    • Approved returns will be refunded to the original payment method (e.g., Stripe, PayPal) or offered store credit, based on your preference.

3. Refunds

  • Refund Amount:
    • Full refund for the item’s purchase price (excluding original shipping fees).
    • Promotional discounts may affect the refund amount.
  • Timing: Refunds are processed within 7–10 business days after approval. Allow additional time for your bank or payment provider to reflect the credit (e.g., 3–5 days for U.S./U.K./Canada banks).
  • Non-Refundable Costs:
    • Original shipping fees (unless the return is due to our error, e.g., wrong item sent).
    • Return shipping costs (customer’s responsibility unless the item is defective).

4. Exchanges

  • Availability: We offer exchanges for different sizes, colors, or styles, subject to stock availability.
  • Process: Follow the return process above, specifying your preferred exchange item in your email. We’ll provide instructions after approving the return.
  • Shipping: Customers cover return shipping; we cover outbound shipping for the exchange item within the U.S., U.K., or Canada.

5. Defective or Incorrect Items

  • If you receive a defective, damaged, or incorrect item (e.g., wrong suit style or size):
    • Contact us within 7 days of delivery at care@vogexceptionalworld.com or +234 816 782 2586.
    • Include photos of the issue and your order number.
    • We’ll provide a prepaid return label and cover all shipping costs.
    • Choose a replacement (if available) or a full refund, processed within 5–7 business days of receipt.

6. Local and International Returns

  • Both local and international customers follow the same 30-day return process.
  • Return shipping costs are your responsibility unless the item is defective or incorrect.
  • Note: International customs fees or duties (if applicable) are non-refundable. Check with your local customs office for details.
  • We recommend using trackable couriers to our return address (provided in the RA email) to avoid delays.

7. Contact Us

For questions or to start a return, reach out to our dedicated team:

  • Email: care@vogexceptionalworld.com
  • Phone: +234 816 782 2586 (Mon–Fri, 9 AM–5 PM WAT)
  • Response Time: We reply to emails within 24–48 hours.

8. Policy Updates

We reserve the right to update this return policy at any time. Changes will be posted on this page with the updated date. For the latest version, visit https://vogexceptionalworld.com